Refund policy

Last Updated: February 09, 2026

We want you to love every piece you get from Charlie and Ted. If something’s not quite right, we’ve made returns easy and hassle-free—because your comfort and confidence matter to us.

Our 30-Day Return Promise
If you're not fully satisfied with your purchase, you have 30 days from the delivery date to return it. Whether the fit wasn’t perfect or you simply changed your mind, we’ll take care of it.

To be eligible for a return:

  • Items must be unused, unwashed, and in original condition
  • Tags and packaging should be intact
  • Returns must include proof of purchase (your order confirmation email works just fine)

To start a return, just email us at info@charlieandted.com with your order number and reason for return. Our friendly support team will walk you through it.

Fast, Reliable Refunds
Once we receive your return and inspect the item, we’ll process your refund within 7 days. Refunds will be issued to your original method of payment, and we’ll send you a confirmation the moment it’s done.

Please note:

  • Original shipping is always free—no restocking fees, no surprise charges
  • Customers are responsible for shipping & customs costs for returns due to change of mind or exchange.

Damaged or Incorrect Items?
Oh no—we never want that to happen. If your item arrived damaged or you received the wrong product, email us right away at info@charlieandted.com. We’ll make it right, no questions asked.

Questions?
If you have any questions about returns or refunds, we’re always here to help: info@charlieandted.com

Contact Information

Shop Name: Charlie and Ted
Company Name: Propria GmbH
HRB: 273583
Company Address: Potsdamer Straße 92, 10785 Berlin, Germany
Warehouse Address: 3rd Floor, Building C, Dinfeng Science and Technology Park
Qiaotang Road, Fuhai Street, Bao'an District
Shenzhen City, China


Email: info@charlieandted.com
We aim to respond within 24 hours.

Customer Service Hours:
Monday–Friday 9AM–5PM EST
Saturday–Sunday closed
Contact Form

We want every experience with Charlie and Ted to feel just right—and that includes returns. Stylish, simple, and stress-free—that’s how we do things.