Contact

Before contacting us, we recommend checking our Frequently Asked Questions (FAQ) page first. You'll find answers to most questions there. If your question isn't covered, feel free to contact us via the contact form or email below.

We aim to respond within 24 hours during business hours. Messages sent outside business hours will be handled the next business day.

Contact Information

Shop Name: Charlie and Ted
Company Name: Propria GmbH
HRB: 273583
Company Address: Potsdamer Straße 92, 10785 Berlin, Germany
Warehouse Address: 3rd Floor, Building C, Dinfeng Science and Technology Park
Qiaotang Road, Fuhai Street, Bao'an District
Shenzhen City, China

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Email: info@charlieandted.com
We aim to respond within 24 hours.

Customer Service Hours:
Monday–Friday 9AM-5PM EST
Saturday–Sunday closed