Privacy policy

Last Updated: February 9, 2026

This Privacy Policy describes how Charlie and Ted ("we," "us," "our," or the "Site") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from https://charlieandted.com (the "Site"), or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Personal Information We Collect

When you visit the Site, we collect information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information: web browser, IP address, time zone, cookie information, and browsing behavior.
  • Order Information: name, billing address, shipping address, payment information, email address, and phone number.
  • Customer Support Information: information you provide when contacting us for assistance.

Payment Information

All payments are processed securely via Shopify Payments. We do not store full credit card numbers or sensitive payment details on our servers.

How We Use Your Personal Information

  • Process transactions and fulfill orders
  • Communicate with you regarding your purchases or inquiries
  • Screen orders for potential fraud or security risks
  • Provide marketing and advertising communications consistent with your preferences
  • Improve our website and customer experience

How We Disclose Personal Information

We may share your personal information with third parties for legitimate business purposes, including:

  • Payment processors (Shopify Payments)
  • Shipping and fulfillment partners
  • Customer support and IT service providers
  • Marketing and advertising partners

We do not sell personal information to third parties.

We may also disclose personal information to comply with legal obligations, enforce our terms, or protect our rights and the rights of others.

User-Generated Content

The Services may allow you to post reviews or other user-generated content. Any content you submit to public areas of the Services will be publicly accessible. We are not responsible for the privacy or security of information you choose to make public.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies separately.

Children's Privacy

The Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can delete it.

Cookies

We use cookies to support site functionality and analytics.

  • Essential cookies are required for core site functionality such as checkout and order processing.
  • Analytics cookies help us understand how visitors use the Site and improve performance.

You can manage cookies through your browser settings.

Data Security & Retention

We implement reasonable security measures, including SSL encryption and PCI-DSS-compliant payment processing. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights (United States)

Depending on your state of residence, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications

You may exercise these rights by contacting us at info@charlieandted.com. We will not discriminate against you for exercising your rights.

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Services after updates constitutes acceptance of the revised policy.

GDPR Compliance & Your Rights (EU/EEA/UK)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have specific rights under the General Data Protection Regulation (GDPR) and related data protection laws.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract performance: To fulfill orders and provide services you've requested
  • Legitimate interests: To improve our services, prevent fraud, and communicate with you
  • Legal obligation: To comply with applicable laws and regulations
  • Consent: Where you have provided explicit consent for specific processing activities

Your GDPR Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data ("right to be forgotten")
  • Restriction: Request that we limit how we use your data
  • Data portability: Receive your data in a structured, machine-readable format
  • Object: Object to processing based on legitimate interests or direct marketing
  • Withdraw consent: Withdraw consent at any time (where processing is based on consent)

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Order and transaction data: Retained for up to 7 years for legal and tax obligations
  • Marketing data: Retained until you opt out or request deletion
  • Account data: Retained while your account is active or as needed to provide services

Automated Decision-Making

We may use automated systems for fraud detection and risk assessment. You have the right to request human review of any automated decision that significantly affects you.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: info@charlieandted.com
Subject Line: "GDPR Data Subject Request"

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

EU Representative

As we are established in Germany (Berlin), our company Propria GmbH serves as the data controller and can be contacted directly at the address below.

Contact Information

Shop Name: Charlie and Ted
Company Name: Propria GmbH
HRB: 273583
Company Address: Potsdamer Straße 92, 10785 Berlin, Germany
Warehouse Address: 3rd Floor, Building C, Dinfeng Science and Technology Park
Qiaotang Road, Fuhai Street, Bao'an District
Shenzhen City, China


Email: info@charlieandted.com
We aim to respond within 24 hours.

Customer Service Hours:
Monday–Friday 9AM-5PM EST
Saturday–Sunday closed
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