Return and Refund Policy

We comply with the Australian Consumer Law. You are entitled to a refund, replacement or repair if a product has a major failure.

Examples of major failures include where the item is unsafe, significantly different from its description, or not fit for purpose.

We do not offer refunds or exchanges for change of mind unless otherwise stated.

For returns, please contact us at info@charlieandted.com to arrange the process. You may be asked to provide proof of purchase and photographs of the fault.